According to a new insurtech report from Capgemini and Efma, policyholders have become more cautious when taking out insurance, resulting in the need for insurers to empower their distribution network with newer technologies.
As natural disasters and emerging risks have become more severe, along with lockdowns and social distancing, digital channels have become increasingly popular.
The report noted that whilst 87% of insurers say they will invest in digital enhancements, only 32% say digital channels are effective in sales because they lack personalised advice capabilities.
