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Lawsuit alleges USAA uses computer system to arbitrarily deny, reduce claims

February 19, 2024

A Washington class action lawsuit claims USAA uses a computer program made by a CCC company to arbitrarily reduce or deny personal injury protection and/or medical payments, Washington Superior Court for Clark County documents say.

The suit, filed in November, is the latest to claim USAA systematically denies policyholder medical payments after vehicle crashes, according to San Antonio Express-News. The insurer, headquartered in San Antonio, has faced similar suits for more than two decades, the paper says.

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