The California Department of Insurance is investigating “numerous complaints” it has received from customers claiming they’ve struggled to secure auto insurance.
Insurance Commissioner Ricardo Lara issued a bulletin last week in response to claims consumers were subjected to questionnaires, waiting periods, and other practices while seeking coverage in the state.
“These alleged passive-aggressive tactics by insurance companies to slow down drivers’ access to coverage are unacceptable, dangerous, and will not be tolerated,” Lara said in a press release. “I am taking action to ensure these insurance companies are acting according to the law and giving drivers the coverage they are paying for at the rate they qualify for. We will continue to monitor the situation and take any and all steps necessary to protect California consumers.”
