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Aon digitises and automates reinsurance claims process with Appian

October 10, 2023


Global re/insurance broker Aon has transformed its reinsurance claims processing with the use of The Appian Platform, an AI-powered process platform that helps design, automate, and optimise complex processes.

Aon’s Reinsurance Solutions started an operational transformation program in 2018, making adjustments to daily roles and responsibilities for the broker’s staff around the world and introducing new business processes and corresponding changes to critical business applications.

Leveraging the 8-week Appian Guarantee, Aon deployed a new claims workflow application to support the transformation, enabling colleagues to shift their focus to client advocacy and enhanced service delivery.

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