image credit: Adobe Stock

AI insurance agents? No thanks, consumers say

October 3, 2023


Americans are overwhelmingly uncomfortable with the thought of dealing with AI insurance agents – good news for the country’s 1.6 million human insurance agents, according to a recent survey by online insurance agency GetSure.

“AI is coming to insurance distribution and has the potential to do wonders for the customer experience,” said Rikin Shah, founder and CEO of GetSure. “Getting this right, however, will require open dialogue with consumers, and that’s exactly why we ran this survey.”

Read More on Insurance Business