Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers.
According to the 11th annual JD Power 2023 U.S. Small Commercial Insurance Study, overall customer satisfaction has reached an all-time high of 847 (on a 1,000-point scale) as customers note significant year-over-year improvement in three of five factors evaluated in the study. That figure is up 5 points from 2022 and 70 points from a decade ago.
