image credit: Adobe Stock

Repair shops say they’re being sent to collections for total loss, rental car fees

July 31, 2023


A number of repair shops have come forward with accounts of how insurance companies are using a collections agency to “intimidate” them into paying for things like rental car fees and total loss charges.

Repairer Driven News spoke to three shops who received collection notices from Wilber Group, a third-party claims administration company, that were sent on behalf of Liberty Mutual or an affiliate company. A fourth repair shop is facing a similar situation with a separate insurer and collections agency.

Liberty Mutual declined to participate in an interview, telling RDN it “does not publicly comment on our business dealings with vendors.”

Read More on Repairer Driven News