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How Much Should Insurers Trust AI Chatbots?

May 24, 2023


Whether it’s underwriting, claims or customer service, it seems that artificial intelligence is top of mind for the insurance industry right now.

William Bennett, partner at law firm Saxe, Doernberger & Vita, said on this episode of The Insuring Cyber Podcast that he can see many use cases for AI in insurance, from assisting with claims handling to even drafting policy wordings. However, he cautioned that insurers need to understand how the technology works and all of the risks before investing themselves fully.

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