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Four things insurers and brokers must know about ChatGPT

April 3, 2023

As the use of ChatGPT and other AI chatbots becomes more prevalent in the business world, insurers and brokers need to stress the importance of best practices and ask their clients how they plan to adopt these technologies safely. Speaking with Insurance Business, John Farley, the managing director of cyber practice at Gallagher, said it is imperative that policyholders be mindful of the following:

  1. Setting generative AI usage policies
  2. Focusing on data hygiene
  3. Assessing the risk of data bias
  4. Managing access to generative AI

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