Advancements in technology have given new life to the slow, inefficient processes common in the insurance industry. While the influx in AI-operated systems has some employees worried about job security, there are plenty of reasons why human touch is still a crucial element of insurance.
Automation is on the rise across all industries
We’ve all heard it said before that sooner or later robots will rule the world. Whether you believe that or not, the facts seem to paint the same picture that no industry is safe from automation. It’s estimated that AI will replace 85 million jobs around the world by 2025. While this is great news for consumers who will no doubt celebrate the increased efficiencies automation brings to their everyday lives, what does it mean for those whose jobs are at risk?