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Revealed – how is US auto insurance customer satisfaction faring in 2022?

October 28, 2022


As the volume of vehicle collisions is slowly returning to pre-pandemic levels, with repair costs rising to all-time highs, and replacement parts becoming much harder to source, US auto insurance customer satisfaction levels for 2022 have dropped, a new report from J.D. Power found.

The report, entitled the “J.D. Power 2022 US Auto Claims Satisfaction Study,” noted that customer satisfaction dropped seven points to 873 (on a 1,000-point scale) from 2021, which scored 880, as customers begin to lose patience with the claims process.

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