The global pandemic has shown how vital it is for firms to understand the services they provide and to invest in their operational resilience. While COVID has accelerated the insurance industry’s digitalization, firms must strive for resilience by looking to the future and making decisions now to protect themselves from risk.
The UK regulator, the Financial Conduct Authority, defines operational resilience as the ability of firms, financial market infrastructures, and the financial sector as a whole to prevent, adapt, respond to, recover and learn from operational disruptions, such as wider scale business continuity events that could include a major IT outage, loss of access to premises or a global pandemic.