Independent agents’ satisfaction with carriers has surged as industry changes have placed a renewed focus on the independent agent channel, according to a new study by J.D. Power.
J.D. Power’s 2021 U.S. Independent Agent Performance and Satisfaction Study, developed in partnership with the Independent Insurance Agents & Brokers of America, evaluated the role of independent agents in property-casualty insurance distribution, general business outlook, management strategy and overall satisfaction with personal and commercial lines insurers in the US.
