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Texas Reduces Insurance Complaint Processing Times by 80%

September 17, 2021


The Texas Department of Insurance eliminated a backlog of consumer complaints and reduced processing times by 80% as part of the agency’s ongoing modernization initiative, the regulatory agency says.

“Customer service is a priority, and that hasn’t changed during the pandemic,” TDI Commissioner Cassie Brown said in an announcement.

TDI cut the average time to resolve complaints to 25 days in the fiscal year that ended August 31 and returned more than $46 million to consumers in claim payments and refunds.

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