Technology & Trends

AI Is Transforming the Insurance Customer Experience
Technology & Trends AI Is Transforming the Insurance Customer Experience

The modern consumer, accustomed to the one-click simplicity of e-commerce, now expects the same effortless experience when purchasing and managing something as inherently complex as insurance, creating a significant disconnect with an industry traditionally reliant on human-centric service models.

Why Is AIG Bringing Back a Former Executive?
Technology & Trends Why Is AIG Bringing Back a Former Executive?

In a definitive strategic maneuver that signals a clear focus on leveraging institutional memory for future growth, American International Group, Inc. has announced the return of a seasoned former executive to one of its most critical international leadership posts. This decision to appoint Adam

Federal vs. State: Who Controls Insurance AI Rules?
Technology & Trends Federal vs. State: Who Controls Insurance AI Rules?

A recent executive order aiming to standardize artificial intelligence regulation has ignited a fierce constitutional debate, pitting the federal government's push for uniformity against the states' long-held authority over the insurance industry. This directive, signed by President Donald Trump on

What If Core Systems Had No Licensing Fees?
Technology & Trends What If Core Systems Had No Licensing Fees?

For decades, the insurance technology landscape has been governed by a single, unwritten rule where core systems are intrinsically linked to hefty, recurring software licensing fees that dictate budgets and strategic planning. This vendor-centric model, meticulously designed to drive corporate

Brokers Adapt to Thrive in a Digital World
Technology & Trends Brokers Adapt to Thrive in a Digital World

The insurance brokerage industry, long a bastion of handshake agreements and personal relationships, is currently undergoing a seismic shift driven by the relentless pace of digital transformation. This evolution from traditional, in-person service models to a digitally-centric landscape is not

Are Smart Shutoffs a Flood of False Hope?
Technology & Trends Are Smart Shutoffs a Flood of False Hope?

A multi-thousand-dollar smart water valve, designed with sophisticated sensors and cloud connectivity to prevent catastrophic floods, can be rendered completely useless by something as mundane as a changed Wi-Fi password or a power cord accidentally unplugged from the wall. This simple reality

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