Commercial

How Does Karma Catch Up in Customer Service?
Risk Management How Does Karma Catch Up in Customer Service?

In the high-pressure world of customer-facing roles, agents are often trained to de-escalate, accommodate, and find a path to a "yes," even when dealing with the most challenging individuals. The long-standing mantra, "the customer is always right," can create an environment where service

Florida Bill Targets Foreign Lawsuit Funding
Regulatory & Compliance Florida Bill Targets Foreign Lawsuit Funding

Behind the scenes of many high-stakes lawsuits, a burgeoning and often clandestine industry known as third-party litigation financing is quietly reshaping the dynamics of civil justice by allowing outside investors to fund legal battles in exchange for a portion of the settlement. Now, Florida

VCs Face Rising D&O Risk Amid Startup Distress
Regulatory & Compliance VCs Face Rising D&O Risk Amid Startup Distress

The traditionally calm and profitable waters of Directors and Officers (D&O) liability insurance for venture capital firms are now churning with unprecedented volatility, transforming what was once a benign risk into a significant and growing financial threat. For years, VCs were the darlings of

Cornerstone Expands Annuity Arm With Lasaco Takeover
Insurance Cornerstone Expands Annuity Arm With Lasaco Takeover

In a significant move that underscores a broader trend of consolidation within the Nigerian insurance industry, Cornerstone Insurance Plc has officially absorbed the annuity payment obligations for all former annuitants of Lasaco Assurance Plc. This strategic acquisition, which has received full

Willis Unveils New Risk Model for Data Centers
Risk Management Willis Unveils New Risk Model for Data Centers

The global digital economy's insatiable appetite for data, supercharged by the explosive growth of artificial intelligence, rests upon the silent, humming infrastructure of data centers. These facilities have evolved far beyond mere digital storage units; they are now the critical arteries of

Court Allows Fraud Suit Against GEICO-Hired Law Firms
Regulatory & Compliance Court Allows Fraud Suit Against GEICO-Hired Law Firms

A landmark decision from a New York appellate court has peeled back the curtain on the complex and often fraught relationship between insurance companies, the law firms they hire, and the policyholders those firms are sworn to defend. In a case with significant implications for legal and insurance

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