Olivia Rain

Olivia Rain

Risk Management Advisor
Olivia Rain has a deep understanding of the insurance sector and offers a comprehensive view of the industry’s key trends and challenges. She explores topics such as emerging risks, regulatory developments, and customer engagement strategies, providing readers with actionable insights to navigate the complexities of the insurance industry. With a focus on clarity and relevance, her content resonates with professionals across the insurance value chain.
VCs Confront a New Era of D&O Insurance Risk
Insurance VCs Confront a New Era of D&O Insurance Risk

The once-stable foundation of Directors and Officers (D&O) liability insurance for venture capital firms is now showing significant cracks, signaling a fundamental transformation in risk perception across the industry. For years, venture capital was viewed by insurers as a relatively safe and

How Does Karma Catch Up in Customer Service?
Risk Management How Does Karma Catch Up in Customer Service?

In the high-pressure world of customer-facing roles, agents are often trained to de-escalate, accommodate, and find a path to a "yes," even when dealing with the most challenging individuals. The long-standing mantra, "the customer is always right," can create an environment where service

ReSource Pro Taps Hansen to Lead AI Solutions
Technology & Trends ReSource Pro Taps Hansen to Lead AI Solutions

As the insurance industry pivots from the theoretical promise of artificial intelligence to the critical demand for practical, results-oriented applications, one company is making a definitive move to lead this transition. ReSource Pro, a prominent strategic operations and technology partner within

Ethos Stock Plunges in Rocky Public Debut
Regulatory & Compliance Ethos Stock Plunges in Rocky Public Debut

A Promising IPO Meets a Skeptical Market The much-anticipated public debut of online life insurance platform Ethos turned into a cautionary tale as its shares plunged approximately 15% in its first day of trading. This sharp decline stood in stark contrast to its successful $200 million Initial

What's Driving the Big Money into Slide Insurance?
Risk Management What's Driving the Big Money into Slide Insurance?

A staggering new investment in Slide Insurance Holdings has captured the market's attention, signaling a powerful surge of institutional confidence in the insurer's future. Recent SEC 13F filings revealed that HB Wealth Management, LLC, dramatically increased its stake in the company, acquiring

Can AI Automate the $70B Insurance BPO Market?
Technology & Trends Can AI Automate the $70B Insurance BPO Market?

The global insurance industry has long relied on a vast, intricate network of business process outsourcing to manage its monumental administrative workload, a dependency that currently represents an estimated $70 billion in annual expenditure. This massive market, traditionally characterized by

Court Limits Insurer Liability for Historical Abuse
Regulatory & Compliance Court Limits Insurer Liability for Historical Abuse

When trauma from decades past surfaces in a modern courtroom, the ensuing legal battle often unearths an unexpected and formidable opponent: the fine print on an old insurance policy. A recent federal court decision has cast a harsh light on this very conflict, delivering a significant victory to

Direct Auto Insurance Review: Is It Worth the Cost?
Insurance Direct Auto Insurance Review: Is It Worth the Cost?

Navigating the complex landscape of auto insurance can be a formidable challenge, especially for drivers who do not fit the standard risk profile that major carriers prefer. Direct Auto Insurance positions itself as a crucial resource for this very demographic, offering coverage to individuals who

Can New Insurance Stabilize Value-Based Care?
Insurance Can New Insurance Stabilize Value-Based Care?

The shift toward value-based care models represents one of the most significant transformations in modern healthcare, promising to align provider incentives with patient outcomes rather than service volume. However, for organizations like Accountable Care Organizations (ACOs) on the front lines of

Mantas Launches With $1.77M to Insure Cloud Downtime
Technology & Trends Mantas Launches With $1.77M to Insure Cloud Downtime

The increasing reliance of digital-first businesses on cloud infrastructure has created a critical vulnerability, where even brief outages can trigger catastrophic financial losses that traditional insurance models are ill-equipped to cover. Addressing this significant gap in the market, a new

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