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What’s the most important part of the insurance industry?

July 7, 2022


In a changing distribution landscape, managing general agencies are more important than ever.

Francis Johnson, president of Johnson & Johnson Insurance, recently chatted with IB TV about his company’s recognition as an IBA 5-Star MGA and how the distribution landscape is evolving.

Johnson said that his company’s interaction with independent agencies was a major driver in earning recognition as a 5-Star MGA.

“I think our relationships with our independent agencies is a big factor, in that we focus a ton on relationships with our agents and how we interact with them – and also with our partner companies,” Johnson said. “It’s very important to us how we interact and how we build relationships. That’s the most important part of the insurance industry – building strong relationships.”

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